Privacy Policy

Effective Date: December 2024

At ARC Media, we value the privacy of our visitors and customers. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you visit our website, interact with our services, or fill out forms on our site. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect personal information from you in the following ways:

A. Personal Information You Provide to Us

  • Contact Information: When you fill out a form, request a quote, or inquire about our services, we may collect personal information such as your name, email address, phone number, company name, and the type of services you're interested in.

  • Booking Information: If you book our photography services, we may collect additional information such as the property address, date and time of the shoot, and payment details.

  • Social Media Data: If you interact with us on social media platforms (e.g., Facebook, Instagram), we may collect information from your public profile.

B. Information We Collect Automatically

  • Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your experience, analyse usage patterns, and deliver personalised content and ads. Cookies allow us to recognise your device when you visit our site.

  • Usage Data: We may collect information about how you use our website, such as IP addresses, browser types, device types, pages visited, and referring URLs.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Our Services: To process bookings, provide photography services, and respond to inquiries.

  • To Communicate With You: To send you quotes, updates, promotional offers, and other communications related to our services (you can opt-out of marketing communications at any time).

  • To Improve Our Website and Services: To analyse website usage, monitor trends, and improve the user experience.

  • To Process Payments: To handle billing and payment processing for our services.

  • To Personalise Your Experience: To provide customised content and recommendations based on your preferences.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • With Service Providers: We may share your information with trusted third-party service providers who assist us with services such as payment processing, email communication, hosting, and analytics.

  • Legal Compliance: We may disclose your information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or respond to legal claims.

  • With Your Consent: We may share your information if you provide explicit consent for us to do so.

4. How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorised access, alteration, or disclosure. This includes the use of secure servers, encryption, and other security measures. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal information we have collected about you.

  • Correction: You can request that we correct any inaccurate or incomplete information.

  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

  • Opt-Out: You can opt out of receiving marketing communications from us by clicking the unsubscribe link in our emails or by contacting us directly.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve website functionality. You can control the use of cookies through your browser settings, but disabling cookies may limit some features of our website.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we update the policy, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

ARC Media
Email: hello@arcmedia.coma.au
Phone: 0434 968 300

Address: 242 Sydney Rd, Brunswick, VIC